Amy Scaffidi Aesthetics ("we", "our", "us") is committed to protecting your privacy and managing your personal information responsibly.
 

As a healthcare provider, we collect, use and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, book an appointment or receive treatment at Amy Scaffidi Aesthetics.
 

Information We Collect
 

Depending on your interaction with our clinic, we may collect:
 

• Full name

• Date of birth

• Contact details, including phone number and email address

• Postal address (where required)

• Emergency contact details

• Medical history and health information relevant to your treatment

• Consultation forms and consent documentation

• Treatment history and clinical notes

• Clinical photographs taken with your consent

• Payment information

• Appointment history

• Website enquiry information

• Marketing preferences

• Any other information you voluntarily provide
   

How We Collect Your Information
 

We may collect your information when you:
 

• Complete an online enquiry or contact form

• Book an appointment

• Complete consultation or consent forms

• Attend an appointment

• Contact us by phone, email or social media

• Subscribe to our mailing list

• Visit our website

• Participate in surveys, promotions or competitions
   

Why We Collect Your Information
 

We collect personal information to:
 

• Provide safe and appropriate cosmetic and skin treatments

• Assess your suitability for treatment

• Develop personalised treatment plans

• Maintain accurate clinical records

• Manage appointments and communicate with you

• Respond to enquiries

• Process payments

• Improve our services and patient experience

• Send marketing communications where you have provided consent

• Meet our legal, regulatory and professional obligations
   

Disclosure of Your Information
 

We respect your privacy and will never sell your personal information.
We may disclose your information where reasonably necessary to:
 

• Healthcare practitioners involved in your care

• Secure online booking and practice management platforms

• Payment processing providers

• Website hosting and IT service providers

• Email and SMS communication providers

• Professional advisers, including accountants or legal advisers

• Government agencies or regulatory authorities where required by law.
   

We only disclose the information necessary for these providers to perform their services.
 

Clinical Photographs
 

With your consent, clinical photographs may be taken before, during or after treatment for the purpose of documenting your clinical progress and maintaining accurate medical records.

Photographs will never be used for marketing, advertising or social media without your separate written consent.
 

Storage and Security
 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
 

Your information may be stored securely using password-protected systems, encrypted software and reputable third-party providers that support the operation of our clinic.

While we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.
 

Retention of Records
 

We retain patient records for the period required under applicable Australian laws and professional record-keeping obligations. When information is no longer required, it will be securely destroyed or de-identified where appropriate.
 

Marketing Communications
 

With your consent, we may send you updates, clinic news and information about our services.

You can withdraw your consent or unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
 

Cookies and Website Analytics
 

Our website may use cookies and similar technologies to improve your browsing experience.

We may also use website analytics tools, such as Google Analytics, to understand how visitors use our website and improve its performance. These analytics collect aggregated information and do not generally identify individual users.
 

You can disable cookies through your web browser settings if you prefer.
 

Accessing or Correcting Your Information
 

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.
 

Privacy Complaints
 

If you have concerns about how we have handled your personal information, we encourage you to contact us so we can attempt to resolve the matter promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
 

Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations. The latest version will always be available on our website with the revised "Last Updated" date.

Last Updated: July 2026
 

Contact Us
 

Amy Scaffidi Aesthetics
 

Email: amyscaffidiaesthetics@gmail.com
Phone: 0430537997
Shepparton, Victoria
 

If you have any questions about this Privacy Policy or how your personal information ismanaged, please contact us. We are committed to responding to all privacy enquiries promptly and professionally.